Support

Answers to common questions, and a human if you need one.

Generation is failing or stuck

The four generative looks (sunglasses, cap, hand, turned away) need an internet connection — check that your device is online and try again. The app retries automatically, and a busy moment on the image service usually clears within a minute.

The blur/emoji cover works fully offline, so it is always available.

No face was found in my photo

Face detection runs on your device and works best when the face is reasonably clear in the frame. Very small, heavily turned, or strongly backlit faces can be missed — try a photo where the face is a bit larger or better lit.

How do I cancel Peekaboo Pro?

Subscriptions are managed by Apple: open Settings on your iPhone, tap your name, then Subscriptions, then Peekaboo. Cancelling stops future renewals and you keep Pro until the end of the period you paid for. Deleting the app does not cancel the subscription.

I paid but Pro is not unlocked

Open the paywall and tap “Restore Purchases”. This re-checks your subscription with Apple and works on new or reset devices too. Make sure you are signed in with the Apple ID that made the purchase.

How do I get a refund?

Payments are processed by Apple, so refunds go through Apple as well: visit reportaproblem.apple.com, sign in, and select the Peekaboo purchase.

Can you delete my photos or my data?

There is nothing to delete. Peekaboo has no accounts and stores no photos or personal data on any server — your photo is used only to generate the edit and is not kept. Details are in the privacy policy.

Still stuck, found a bug, or have an idea? Email us — we read everything. Including your iOS version and what you tapped before things went wrong helps a lot.